Client Activation
Client Activation
A detailed guide on setting up and using promotions, autopush notifications, and welcome messages. Here you’ll find their goals, benefits, notification types, and message examples.
1. Bonuses
Bonuses are an excellent and simple way to motivate users to make a deposit. If a user contacts technical support with questions about bonuses, the support operator’s task is to describe all available promotions clearly and attractively.
Let’s look at each type of bonus 👇
Free Bet
A Free Bet is a risk-free sports bet that allows the user to wager without using their own funds. If the bet wins, the user receives net winnings (the Free Bet amount itself is not included in the payout).
Free Spins
Free Spins are complimentary slot spins that let players try their luck without spending real money — while still having a chance to win actual cash prizes.
Deposit Percentage Bonus
A Deposit Percentage Bonus rewards the user with extra funds when they top up their account.
How to set a deposit percentage for each domain separately:
Panel → “Domains” page → Actions → “Deposit Percentage” → Configuration modal
How to set a single percentage for all domains or disable the function:
Panel → “Settings” → “General” section → “Constants” block
Example: If we offer a 50% deposit bonus and the client deposits $100, they will receive an additional $50 on their balance. This type of bonus works well because it motivates the user to deposit more — the higher the deposit, the greater the reward.
Bonus Funds
Bonus funds are additional credits given to the client after entering a promo code.
Where to configure promo codes and view the full list:
Panel → “Promo Codes” page
After activating a bonus, clients are highly likely to use it, which generates positive emotions, increases engagement, and boosts the chance of continued activity.
Summary
As mentioned earlier, bonuses are a powerful tool for motivating user engagement. You can configure a promo code to grant:
Free spins,
Free bets, or
Bonus funds.
You can also combine several bonus types within one promo code and add a deposit percentage, such as +100% to the deposit amount.
Practice shows that proper use of bonuses significantly increases conversion rates.
Possible Questions
Client:
How do I enter a promo code and get a bonus?
Support:
Hello! If you have a promo code, you can activate it in your account via “Profile” → “Bonuses.” Enter the promo code in the designated field, and the bonus will be credited to your account. Thank you for your question! We’re here to help you with anything you need.
2. Promotions
Promotions are bonuses, events, and raffles offered by online casinos and bookmakers. They can be ongoing (cashback, tournaments, jackpots) or temporary — tied to specific matches, events, or holidays.
Why Use Promotions
Attract new players — bonuses lower the entry barrier.
Retain existing ones — regular rewards encourage return visits.
Increase engagement — tournaments and raffles build excitement.
Boost loyalty — players feel valued and stay longer.
Why It’s Profitable
Promotions make the game more rewarding and enjoyable for users → They become more active and stay longer → The platform gains higher engagement, turnover, and a stable audience.
Adaptation by Region and Audience
Promotions can be tailored to fit the specific market interests:
For regions where football is most popular — promotions for the Champions League, Euro Cup, or National Tournaments.
For markets with a strong slot culture — regular slot tournaments and jackpots.
For audiences that value predictability — cashback, bet insurance, and fixed rewards.
This ensures communication in the player’s native context, improving trust and conversion.
Our platform continuously updates promotions based on sports events, holidays, and regional preferences.
3. AutoPush
The AutoPush feature automatically sends notifications to casino players when certain events occur. This tool helps build a systematic and effective communication flow, increasing user engagement and platform activity.
The admin panel allows flexible customization of message content and sending times, enabling precise scheduling and making messages highly relevant.
Two Modal Window Types
Promo Window — used to announce promotions and bonuses. Includes buttons:
“Claim Bonus”
“Make Deposit” → motivates players to take immediate action.
Withdrawal Window — displayed when a balance threshold is reached. Includes buttons:
“Withdraw Funds”
“Contact Support”
Admins can set the threshold amount at which the message appears.
Using AutoPush helps automate client interaction, providing personalized, timely communication that:
boosts activity,
strengthens trust, and
fosters long-term loyalty.
How to Enable and Configure AutoPush
For global settings:
Panel → “Settings” → “Support” section → “AutoPush” block
For specific domains:
Panel → “Domains” → Actions → “AutoPush Settings” → Configuration modal
AutoPush Message Examples
Promo Windows:
Welcome to %domain%! Top up your account now and get a generous bonus on your first deposit. Don’t miss your chance to start the game with an advantage!
Your bonus is waiting! Come back and activate your exclusive offer — more funds, more excitement, more chances to win!
Withdrawal Windows:
Great play! Your balance has reached the required amount — it’s time to withdraw and enjoy your success.
Congratulations on your big win! Would you like to withdraw your funds now or talk to our support team first?
You’ve earned your success — don’t delay your reward!
4. Welcome Message
Another useful feature is the Welcome Message. Here, you can set the greeting text displayed when the user opens the Live Chat, and select which support agent’s name it will appear under.
Where to configure the Welcome Message:
Panel → “Settings” → “Support” section → “Live Chat” block
This setup helps create a positive first impression, builds trust, and makes communication more personalized and professional.
Welcome Message Examples
Welcome to %domain%! We’re glad to see you. If you have any questions — I’m always here to help!
Hello! You’ve connected to %domain%. I’m here to assist you with any questions and ensure your experience is smooth and enjoyable.
Welcome to %domain%! Start playing with confidence — I’ll guide and support you at every step to make your experience top-notch!
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