Player support service

We would like to introduce you to another essential tool and integral part of the process — the Player Support Service (Live Support).

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Your results and profits directly depend on the quality of your technical support operator’s performance. What you have before you is not just a manual, but a powerful tool that will help you get the most out of each client.

The first deposits on our platform show excellent conversion rates, but it is the repeat deposits, achieved through proper communication scripts and templates, that lead to significant profit growth and multiply performance metrics several times over.

We strongly recommend that you carefully study the dialogue guidelines for communicating with clients. Below you will find examples of conversations, message templates, and offer strategies designed to motivate clients to make deposits, as well as a clear sequence of actions to follow.

But before moving on, familiarize yourself with the rules of conduct and communication in the role of Live Support.

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Who Is a Live Support Operator?

A Live Support operator is a specialist who works in the platform’s online chat, assisting users in real time:

• answering questions

• resolving issues, and guiding them through the gaming process.